We collect information you provide directly: name, phone number, email address, service address, and service needs when you call, fill out a form, or communicate with us via SMS.
We automatically collect: call recordings (for quality and training), SMS message content, the date/time of interactions, and technical data such as IP address and browser type when you visit our website.
We use your information to:
By providing your phone number, you consent to receive SMS messages from FlowDesk regarding your service request. Message and data rates may apply. You can reply STOP at any time to opt out of SMS communications.
Call recordings are stored securely and used for quality assurance and AI training. Recordings are retained for 90 days unless otherwise required.
We do not sell your personal information. We share data only with:
We retain your information for as long as needed to provide services and comply with legal obligations. Lead data is retained for 2 years after last contact. Call recordings are retained for 90 days.
Depending on your location, you may have rights to access, correct, delete, or port your data. To exercise these rights, contact us at roscommedia@gmail.com. We will respond within 30 days.
We use industry-standard encryption (TLS/SSL) for data in transit and encryption at rest for stored data. Access to personal data is restricted to authorized personnel only.
We may update this policy. Material changes will be notified via email or a prominent notice on our website.
For questions about this policy, contact:
Email: roscommedia@gmail.com
Phone: +1 (225) 460-1636